Privacy Policy

Last updated: January 2026

At es77, we are deeply committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in plain language what information we collect, how we use it, with whom we may share it, and the choices you have regarding your data. es77 is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to safeguard your personal information seriously.

By accessing or using the es77 platform, including our website, mobile experience, and any related services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users, whether registered account holders or visitors browsing the site.

1. Information We Collect

es77 collects personal information that is necessary for us to provide our online casino and sports betting services to you. We collect information through several channels and only gather what is reasonably needed to operate our platform safely and responsibly.

1.1 Registration Information

When you create an account on es77, we collect the following information to verify your identity and set up your account:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identity document details for KYC verification

1.2 Financial and Transaction Information

To process your deposits and withdrawals through our supported payment methods — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — we may collect:

• Mobile wallet numbers (bKash, Nagad, Rocket account identifiers)
• Transaction amounts, dates, and reference numbers
• Partial payment card details (we do not store full card numbers)

1.3 Technical and Usage Information

When you visit or use the es77 platform, our servers and analytics tools automatically record certain technical data, including your IP address, browser type and version, operating system, device type, pages visited, session duration, game history, betting patterns, and referral source. This data helps us improve platform performance, personalise your experience, and detect fraudulent or irregular activity that could harm our players or the integrity of the platform.

2. How We Use Your Information

es77 uses the personal information we collect for the following purposes. We do not use your data for purposes that are incompatible with those stated below without obtaining your explicit consent first.

• To create and manage your player account, including account verification, authentication, and security
• To process your financial transactions, including BDT deposits via bKash, Nagad, and Rocket, and to facilitate withdrawals
• To carry out KYC (Know Your Customer) verification as required for responsible gaming and anti-fraud compliance
• To provide personalised game recommendations, bonuses, and promotional offers relevant to your activity on es77
• To deliver customer support, respond to your enquiries, and resolve account-related issues
• To monitor platform activity for fraud prevention, security incidents, and responsible gaming indicators

We may also use aggregated, anonymised data — data from which all personally identifying information has been removed — for statistical analysis, platform improvement, and internal reporting. Such data cannot be used to identify any individual player.

3. Legal Basis for Processing

es77 processes your personal information on the following legal grounds:

• Contractual necessity — processing is required to fulfil the terms of the player account agreement and deliver our gaming and payment services to you
• Consent — for optional marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time
• Legitimate interests — to prevent fraud, enhance platform security, and improve our services, in ways that do not override your privacy rights
• Legal obligation — where we are required by applicable law to retain or process certain data (e.g., anti-money laundering obligations, age verification requirements)

4. Sharing and Disclosure of Your Information

es77 does not sell, rent, or trade your personal information to any third party. We may share your data only in the limited circumstances described below.

4.1 Service Providers

We engage trusted third-party service providers who assist us in operating the es77 platform. These include payment processors (such as bKash, Nagad, and Rocket gateway partners), KYC verification services, fraud detection providers, cloud infrastructure partners, and customer support platforms. These parties are bound by strict data-processing agreements and are only permitted to use your information to perform the specific services we have engaged them for. They may not use your data for their own commercial purposes.

4.2 Legal and Regulatory Requirements

es77 may disclose your personal information to law enforcement, government authorities, or other regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the safety and security of our platform and its users. We will always seek to minimise such disclosures and, where legally permitted, we will inform you before disclosing your data.

4.3 Business Transfers

In the event that es77 undergoes a merger, acquisition, restructuring, or sale of some or all of its assets, your personal data may be transferred as part of that transaction. In such circumstances, we will notify affected users and ensure that the receiving party agrees to honour the commitments set out in this Privacy Policy.

5. Cookies and Tracking Technologies

es77 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse how our platform is used. We use the following categories of cookies:

• Essential cookies — strictly necessary for the platform to function, including session management and security tokens; these cannot be disabled
• Performance and analytics cookies — used to understand how visitors interact with es77, identify technical issues, and improve overall platform quality
• Preference cookies — used to remember your language preference, game settings, and other personalisation choices

You can control and manage cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the es77 platform and some features may not work as expected. For detailed guidance on managing cookies in the most common browsers, refer to the browser manufacturer's help documentation.

6. Data Retention

es77 retains your personal information for as long as your player account remains active, and for a defined period thereafter as required by our legal obligations and internal data governance policies. In general, we retain account and transaction records for a minimum of five (5) years following the closure or deactivation of your account to comply with anti-money laundering regulations and responsible gaming audit requirements.

When data is no longer required for the purposes for which it was collected, and where no legal retention obligation exists, es77 will securely delete or anonymise the data in accordance with our internal data disposal procedures.

7. Data Security

es77 takes data security seriously and has implemented a range of technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and monitoring systems to detect and respond to suspicious activity.

Despite our best efforts, no digital platform or data transmission can be guaranteed to be 100% secure. If you have reason to believe your account has been compromised, please contact our support team immediately at [email protected]. We take all reported security incidents seriously and will respond promptly to investigate and mitigate any potential harm.

8. Your Rights Regarding Your Personal Data

As a user of es77, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will endeavour to respond within 30 days.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to any legal retention obligations
• Right to restrict processing — you may ask us to restrict the processing of your data in certain defined situations
• Right to data portability — you may request your data in a structured, commonly used, machine-readable format
• Right to object — you may object to our processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for direct marketing

Please note that some of these rights are not absolute and may be subject to limitations under applicable law. For instance, we may be unable to delete certain data where retention is required by anti-money laundering regulations or responsible gaming obligations. We will always explain any such limitations when responding to your request.

9. Third-Party Payment Providers

When you make a deposit or withdrawal on es77 using a payment provider such as bKash, Nagad, Rocket, or Upay, your transaction data is processed directly by that payment provider. Each provider operates under its own terms of service and privacy policy, which govern how they handle your financial information. es77 does not store your full payment credentials; we only receive the reference data necessary to confirm and reconcile transactions on our platform.

We encourage you to review the privacy policies of any payment provider you choose to use when transacting on es77. If you have questions about how a specific payment provider handles your data, please contact them directly. es77 is not responsible for the data practices of third-party payment providers beyond our own contractual obligations to those providers.

10. Children and Age Restriction

es77 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from any person under the age of 21. If you are under 21, you are not permitted to register an account, access the platform, or use any of our services.

If we become aware that we have inadvertently collected personal data from a user under the age of 21, we will take immediate steps to delete that information from our records and close the associated account. Parents or guardians who believe their child may have registered on es77 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

es77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or via a notice on the platform.

Your continued use of the es77 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we are protecting your information. If you do not agree with any changes, you should discontinue use of the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way es77 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can contact the es77 privacy team by email at [email protected]. Please include your registered account username or email address and a clear description of your request so we can assist you as efficiently as possible. We aim to respond to all privacy-related requests within 30 days of receipt.